June 30, 2014 Issue
The Most Powerful Name In Corporate News and Information
Software as a Service Provider for Maintenance Free Business Solutions
BiznusSoft is a Software as a Service Provider company established in 2012 with a vision to provide maintenance free business solutions to companies worldwide. BiznusSoft provides innovative and platform independent business solutions in Field Service, Human Capital Management, and Market to cash space, while rapidly growing as an industry leader.
Field Service 360 - Field service management solution
Field Service 360 is a cloud based field service management
solution, which aims at improving productivity of your service center,
growing sales, and increasing customer satisfaction. Our vision is to make
your field service management processes simple, intelligent, and affordable
and help you run an efficient, profitable, and customer savvy service
TelSell- A complete Market to Cash system
TelSell is a complete Market to cash solution built in the cloud, which includes Telemarketing, Account & Contact management, Order & Inventory Management, Order Fulfillment, and Financial management.
HRMSSoft is a
complete HCM solution built in the cloud, which includes Talent Management,
Operations management, Compensation Management, Benefits Management, Absence
Management, Payroll Management, and Performance Management.
2300 N Barrington Road
Hoffman Estates, IL 60619
Interview conducted by: Lynn Fosse, Senior Editor,
CEOCFO Magazine, Published – June 30, 2014
CEOCFO: Mr. Mohammed, what is the concept at BiznusSoft?
Mr. Mohammed: BiznusSoft is a one stop shop for maintenance free Software as a Service solutions. Our solutions are built on the industry leading Salesforce platform and are seamlessly integrated with each other to significantly reduce integration costs. We currently offer complete suites of HR, Field Service, and Market to Cash cloud applications.
CEOCFO: How have you been able to structure something that is cheaper, better, faster, more efficient; all of the good things that we want?
Mr. Mohammed: BiznusSoft’s vision is to provide affordable SaaS solutions. To achieve this, we wanted to select a scalable, robust, and adaptable platform, which could bring our SaaS solutions to the market in a short time frame. We selected the Salesforce platform due to its scalability, support, and platform independence so that our customers don’t have to worry about managing hardware, infrastructure, and databases. The goal is to save our customer’s time and cost when implementing one of our apps. The next step was to build core business solutions, which are seamlessly integrated so that customers can save significant costs on Integrations. Last but not least, we wanted to provide a rapid implementation approach to save cost over the unrealistic legacy timeframes.
We provide 24x7 support to stay ahead of the curve and to let the customers focus on managing their business and not the software. In essence, we are very close to putting the best pieces together that every customer wants. This is why our existing customers love us.
CEOCFO: Would you walk us through a typical engagement with a customer?
Mr. Mohammed: Absolutely! We have come up with a quick start approach to implementing our products because our goal is to reduce or shorten the timeframe of the implementation and also to reduce the expenses and the integration costs. The quick start approach allows our consulting team to engage with their SME’s for a 6-12 week implementation, depending on how many customizations and gaps we have identified during the presales cycle. We start by understanding the customer’s business objectives and requirements, followed by an interactive design stage, and then we nip down the development. After requirements and design/dev phase is complete, we ensure all system testing is completed by our team. After system testing, our business process experts get engaged with training the customer’s SME’s and empower them to run the User acceptance testing. Once the users adapt to the system, we decommission the current systems and go live and support our customers 24x7 to resolve any issues.
CEOCFO: How do you distinguish between what a company thinks they need, what they say they need and what you can understand that they really should have?
Mr. Mohammed: It depends on the industry and type of customer. Typically, when it comes to the enterprise market, they pretty much know exactly what they want as they have the resource pool to put the vision together. However, when you talk about the midsized or especially the small sized customers, they just have a vision. “I really want to speed up my sales cycle. I want to do this and that,” and at the end of the day they are trying to grow their business and effectively manage it. What our team has run across is, when we share the best practices they normally adapt to it. They tell us what they want, but when we discuss about our experience and how they can improve their sales cycle or operational cycle, they normally understand and adapt to it. Therefore, I would say yes, small size companies go with the best practices and midsize is a combination of the best practices and what they really want.
CEOCFO: How long has BiznusSoft been available?
Mr. Mohammed: Two years and we are growing by 15 times in 2014 and projecting a 500% growth in 2015.
CEOCFO: What has changed for you either in the product or in your approach? What have you learned over the two years that makes BiznusSoft better today than it was day one?
Mr. Mohammed: We started with providing a single solution, FS360 in 2013 and now we offer three different solutions and as we speak, all the solutions are maturing as our footprint increases. We have certainly made remarkable improvements on the product end. For example, we recently replaced a Time & Attendance management leader at a Fortune 50 subsidiary in only 10 weeks and when we launched HR in January this year, we had a bare bones Time & Attendance management solution. Next quarter, we are launching the Industry’s first advanced Ipad/Android Time clock with a seamless integrated HR solution.
On our Market to Cash Product line, we are advancing into Core financials and Point of Sale over the next few quarters. On Field Service 360, we are leaping ahead with getting Big Data into our roadmap.
CEOCFO: Are there particular industries of focus for you?
Mr. Mohammed: It is pretty generic at this point. Our solutions pretty much cater to all industries and we can easily configure/customize our solutions to be a 100% fit for any industry vertical. For 2013, I would say that the service industry was our niche as we started off with the Field Service 360 solution.
CEOCFO: How did you decide what order to do the rollouts?
Mr. Mohammed: As we offer multiple solutions, this is always a challenge but we tend to follow a roadmap and fill in the gaps based on the customer’s request. We do quarterly releases on generic enhancements for each product line but rope in any critical requests from customers as they come in.
CEOCFO: How do you reach potential customers?
growing by the customer’s word of mouth. Most customer love us and they rate
us very, very high. Most of the customers want to share their experience of
working with us with their partners. In addition, they provide us with some
quality leads, like a small company in Chicago; they have referred about 5
customers to us because they really love our team and our solutions and they
want their other peers to know about us.
The other sources are Salesforce and Google. We also acquire a few HR leads from another channel. Currently we don’t do any outbound marketing but In Q-4, we will start our Inside sales team to reach out to prospective customers.
CEOCFO: You are obviously doing something right. Why should people pay attention to BiznusSoft now?
Mr. Mohammed: To better answer this question, I would rather share a quote from one of our customers. In his referral, Tony Corbin of Euromark wrote, “What other companies promise, BiznusSoft delivers.”
Also, as I had shared before on the Product roadmap, we are rolling out solutions which are user intuitive, ahead of the curve, and seamlessly integrated with each other, which no other self funded start up company can even dream of. I think this idea definitely warrants some attention. I am personally very excited about our next generation Ipad/Android time clock, which can be a game changer in the Time and Attendance management industry.
CEOCFO: What might be different a year or two down the road? What is your growth strategy?
Mr. Mohammed: We certainly want to uphold our customer growth and satisfaction as we expand our footprint over the next few years. Also, our goal will be to lead the technology end by partnering with hardware companies so we can bring the most innovative and adaptable solutions to the conventional ERP, HCM and Field Service Markets.
growth, our focus is to grow aggressively in 2015 by utilizing partnerships,
outbound marketing, sharing customer success stories, and hiring a talent
pool who believe in the American Dream of working hard, smart, and proving
SaaS Business Solutions, BiznusSoft, Technology Companies, CEO Interviews 2014, Moiz Mohammed, Software as a Service Provider for Maintenance Free Business Solutions, Recent CEO Interviews, maintenance free business solutions to companies worldwide, platform independent business solutions in Field Service, Human Capital Management, and Market to cash space, Field Service 360 - Field service management solution, cloud based field service management solution for improving productivity of service centers, growing sales, and increasing customer satisfaction, make field service management processes simple, intelligent, and affordable and run an efficient, profitable, and customer savvy service center, TelSell- A complete Market to Cash system, solution built in the cloud that includes Telemarketing, Account and Contact management, Order an Inventory Management, Order Fulfillment, and Financial management, HRMSSoft- Human capital and workforce management solution, complete HCM solution built in the cloud, includes Talent Management, Operations management, Compensation Management, Benefits Management, Absence Management, Payroll Management, and Performance Management, BiznusSoft Press Releases, News, Tech Stock, Companies looking for venture capital, Angel Investors, private companies looking for investors, technology companies seeking investors, business solutions companies needing investment capital, biznussoft inc linkedin
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