Communications Equipment,   Sector: Technology,  NASD: INTV

Intervoice-Brite, Inc.

17811 Waterview Parkway
Dallas, TX 75252

 

David Brandenburg
Chairman and Chief Executive Officer

  Interview conducted by: Walter Banks, Co-Publisher

  CEOCFOinteriviews.com

January 2001

                                                          BIO OF CHAIRMAN & CEO
              
David W. Brandenburg is Chief Executive Officer and Chairman of InterVoice-Brite. During Brandenburg's previous tenure as InterVoice's President, Chief Operating Officer and Vice Chairman (1990-1995), the Company's sales and earnings more than tripled.  Brandenburg has more than three decades of experience in the computer and telephony industries.  In 1997-1998, he was President and Chief Executive Officer of AnswerSoft Inc., a telecommunications software company. From 1982 to 1989, he was President of Entre Computers in Dallas. Brandenburg holds a BSEE from the University of Michigan and a MSEE from Southern Methodist University.

About InterVoice-Brite

With 19,000 systems shipped to network service providers, financial institutions and corporations in more than 70 countries, InterVoice-Brite is the technology leader in speech-enabled interactive information solutions and a premier communications and e-commerce ASP.  Network-based enhanced service offerings include prepaid calling services, unified messaging, and intelligent network solutions.  Call automation solutions include interactive voice response systems, call center management products, and voice portal capabilities.  For more information, visit www.intervoice-brite.com.  

CEOCFOinterviews – Mr. Brandenburg, please give us a brief history of Intervoice-Brite, Inc., and where you expect to be in three years.

Mr. Brandenburg – “We are basically a software and professional services company.  We service the high-tech and communications marketplace. We’ve been in business since 1983, and we are a leading provider of network-based enhanced services for network carriers and ISPs and the number one provider of Interactive Voice Response (IVR) systems for enterprises.  We have a huge installed base of enterprise customers, which includes about 17,000 systems, 435,000 ports and 7000 customers in 55 countries.  We believe we have the opportunity to provide this base with voice-driven applications and portals.

In addition, we offer our installed base, and every potential customer, the choice between a system purchase and a communications application service provider (CASP) arrangement.  The CASP will be a driving force for our future.  It is an extremely exciting part of our business and may be a new concept for some of us in the industry to think about.  The concept is that we can provide several layers of managed services for our customers that lets them take advantage of our infrastructure to minimize their up-front investment and their long-term risk. They could buy the system and professional services from us, and have us host and manage it from our network operations center (NOC).  We could also manage it remotely at their site. They could also choose to buy only services and no systems. In this scenario, we would provide all of the systems and the hosting.  There is a wide range of options, which are priced accordingly.

Presently, we have invested in four accredited NOCs, which are in Cambridge and Manchester, England and Orlando and Wichita in the United States.  The infrastructure is in place and operational and providing more than fifty million dollars a year in revenue, mainly from customers of our Network Solutions division.  This is exciting because we are seeing increasing interest, not only from telecommunications carriers, but also from our speech IVR and traditional IVR customers -- and from our competitors’ customers.  InterVoice-Brite is the only company positioned to sell its products as systems or CASP sales.  As we move forward, this is a significant competitive advantage.  If the economy does soften with a recession this year, we are the only company with a cost-effective alternative to system purchase.”

To receive a complete copy of this interview call: 570-839-0236